FAQ

How fast does it ship?

We hand orders to the carrier within 1–2 business days. If a busy stretch pushes that back, we email you a new ship date and you can cancel for a full refund. Details on the Shipping Policy.

How are these made?

Every SmokeySmokey case is made to order using additive manufacturing. Each piece is built up in fine layers, so a light layer texture on the surface is normal and expected. Small variations in color tone, seam placement and surface finish between units are a characteristic of the process, not a defect.

What are they made of?

Rigid PETG thermoplastic. Not heat resistant. Keep away from open flame, lit cigarettes, hot car interiors and direct heat sources. Not intended for food contact. Not a fire-safe container.

Is it smell-proof?

No. It is a rigid case, not an airtight seal — we are not going to tell you otherwise. It keeps things contained and protected, but it is not odor-proof.

Can I return it?

Not for change of mind, fit or preference — those are final sale. Anything wrong, missing or damaged in transit is on us, and manufacturing defects are covered for 90 days. See the Return Policy and Limited Warranty.

What if it breaks?

Email photos and your order number to getcliprex@outlook.com within 90 days of delivery. We review them against the criteria in the Limited Warranty and replace or refund if covered.